Return and Refund Policy

Effective Date: [July 25, 2025]

At Hydrovea, your satisfaction is our top priority. If you're not 100% happy with your Indoor Smart Garden System, we’re here to help!

✅ 90-Day Money-Back Guarantee

We offer a risk-free 90-day return policy from the date of delivery. If your product doesn't meet your expectations, you can request a return or refund — no hard feelings!

📦 Eligibility for Returns

To be eligible for a return, please ensure the following:

• The item was delivered within the last 90 days
• It is in the same condition as received: unused or lightly used, with all accessories and original packaging
• You have the order confirmation or proof of purchase

Unfortunately, we cannot accept:

• Items damaged due to misuse, drops, or water exposure
• Returns beyond the 90-day window
• Products without a valid proof of purchase

💸 How Refunds Work

Once we receive and inspect your return:

• We’ll notify you via email about the status of your refund.
• If approved, your refund will be processed to your original payment method within 5–7 business days.

Note: Shipping fees (if any) are non-refundable.

🔁 Exchanges

Received the wrong or defective item? No problem!
We’ll happily send you a replacement at no extra cost. Just contact us within 7 days of delivery.

🚚 Return Shipping

To return your product:

• Contact us at contacthydrovea@gmail.com with your order number and reason for return.
• We'll guide you through the simple steps and provide the return address within the UAE.
• In most cases, customers are responsible for return shipping costs unless the item is defective or incorrect.

📩 Need Help?

We’re always here for you.
If you have any questions about your return, refund, or warranty, contact our support team at:

Email: contacthydrovea@gmail.com
Hours: 9:00 AM – 6:00 PM GST (Sunday–Thursday)

Hydrovia – Growing made smarter, at home.